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Frequently asked questions

Here are some of the questions we receive most frequently. If you can't find what you're looking for, don't hesitate to contact us at any time by phone or e-mail.

Account

How do I create an account?
What information is required to create an account?
Which e-mail address should I enter when registering?

Treatment

Who creates Smilers® treatment plans?
Which intraoral scanners can be used to submit Smilers® cases?
Which impressions are accepted?

Billing

How do I validate a quote?
What is the Safe option?
Where can I find my invoices?

Aligners

What materials are used to manufacture Smilers® aligners?
What thicknesses are available?
Are the aligners cleaned before packing and shipping?

Delivery times

What are the delivery times?
In what situations is my case divided up into batch deliveries?
When does the next batch of aligners go into manufacturing?

Consumables

How do I order consumables?

Recycling

How can I join the #SmilersCARES recycling program?
How are used aligners recycled?
How are used aligners recycled?

Retainers

What is the purpose of using retainers?
What kinds of retainers does Smilers® offer?
How do I create a Smilers Fix?

Smileys

What is a Smiley?
How do I earn Smileys?
How can I benefit from Smileys?

Problems during treatment

What should I do if the aligner breaks?
What should I do if the attachment falls off?

Communication

What it the point of the messaging feature?
How are patient files tracked?

Clinic

Prosthetic tooth
Frequency of elastic and chain changes
What is a Power Ridge?